Frequently asked questions

We’re nestled in Virginia. Come find us at 701 W Broad St Suite 401, Falls Church, VA 22046!

We’re open Monday through Saturday, from 10am to 6pm and Sundays from 11am to 5pm. Questions about shopping in store? Call us at +1 915-600-6060

Returns are available for store credit or exchange only. Returns/exchanges are accepted within 14 days of delivery date. Items must be returned unopened/unused and in their original packaging.

View our full Return Policy here.

Yes, we do! Find Frank gift cards here.

Have a question or just want to say hi? Email us at [email protected] or call our store at +1 915-600-6060

Orders are processed within 2-5 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders may take additional time to process.

Once items are prepared for shipment, standard shipping in the continental US takes 1-5 business days in transit. Most items are shipped from Winter Park, Florida. 

In-store and curbside pick up is also available. Choose in-store pick up option at checkout and you’ll receive an email once your order is ready for pick up.

Upon ordering you will receive 3 email confirmations: first when your order has been successfully placed, second when your order has been dropped off for shipment, and a final email when your order has been delivered. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. 

$9.50 flat rate shipping is offered on all orders totaling $250.00 or less. Standard orders over $250 or more qualify for FREE USPS Priority Shipping. Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you’ll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out. At this time, we are only ship to addresses within the 48 contiguous states. If you need to ship to Hawaii or Alaska please call us and we’ll do our best to accommodate you.